Our clients are fully involved in implementing the agreed solution(s) and we work with them to ensure that progress occurs, helping make adjustments as circumstances and markets change. We believe that our focus on client involvement allows us to build confidence in the outcome and develop effective solutions.
The FCA expect client outcomes to be the centre of your business plan, we have a similar belief in the way we should work with our clients. Periodic checks that the plan is delivering the expected benefits are essential. For some firms this will be in building internal capability so that future requirements can be addressed without our assistance, others prefer to retain us.